PHP Updates

TotalChoice Hosting currently supports three separate PHP versions across all of its shared/reseller servers. The majority of these servers are running PHP 5.2, 5.3, and 5.4 with 5.3 being the default, with a small percentage running on PHP 5.3, 5.4, and 5.5. Now that PHP 5.4 is just as widely supported as PHP 5.3 and with PHP 5.5 not far behind it, we are going to start rolling out some changes. These changes are required to improve the security and maintain the high performance our of servers and customer websites.

What does this mean for you as a web hosting customer at TotalChoice Hosting?

  • We will be removing support for PHP 5.2 as of September 15, 2014, for security reasons. The end of life for PHP 5.2 occurred nearly 4 years ago and we encourage customers using it to update their scripts to meet at least PHP 5.3 standards.
  • We intend to fully support and offer PHP 5.3 to customers through January 2015 at a minimum, at which point we will review it again, as it will only receive security updates through July 2014. That means customers will have at least 3 PHP versions at their disposal for the next 6 months, PHP 5.3.x, PHP 5.4.x and PHP 5.5.x.
  • We will be rolling out PHP 5.4 as the default PHP handler from July 15 – Sept 15, as it is quickly becoming the new standard expected by web applications and customers alike.
  • When the default PHP handler is changed from 5.3 to 5.4, all customers that don’t currently have a special htaccess entry, will be on PHP 5.4. We understand that this can cause issues for some customers, so we will be rolling out a new feature to your cPanel account to assist you. If you decide you don’t want PHP 5.4, you can easily choose to the other PHP versions with our new PHP Select option.
  • As support for FrontPage was dropped by Microsoft in 2006 and is no longer supported by cPanel, we will finally be discontinuing FrontPage Support on our shared servers. We have maintained this limited service as a custom module for a while now, but it is not compatible with the newer versions of Apache (http server). We recommend customers still using FrontPage to publish content with a different method, such as FTP or WebDAV.

We understand that any change can bring unintended consequences and may present an inconvenience to our family of clients, however keeping servers and software up to date with current software versions is something that must be done.  As always, we thank you for choosing TotalChoice and we will be posting updates as we proceed with the roll out.


 

UPDATE: Roll out schedule

Resellers:
A-F :: July 20
G-O :: July 21
P-Z :: July 22
Shared:
A-C :: July 23
D-G :: July 24
H-K :: July 25
L-P :: July 26
Q-T :: July 27
U-Z :: July 28

We will be starting with our reseller servers then moving on to shared. Should any issues arise during a server update, we will update the appropriate server issues forum. If you are unsure what server you are hosted on, you can locate the name using the following method:

  • Login to your cPanel.
  • Under the Stats section on the left, click on expand stats
  • Scroll down till your see the Server Name field (for Paper Lantern theme, click on Server Information)
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What makes a good Web Hosting Company?

This is one question I get asked quite often.  As everyone knows, web hosts are a dime a dozen and it appears everyone and their brother opens up a web hosting company.  In the hosting trade we refer to these fly by night companies as “Summer Hosts”.  Do not be fooled by these hosts.  They may have a flashy cool website but it is the service that separates us from them.

Here are a few good things to look out for when choosing a web hosting company ::

1. Real time Status Pages hosted in a completely separate network and data center. The status pages at TCH are just that.  I am talking status pages that show server loads and bandwidth utilization.  The real time TCH Status Pages can be found here.

2. Up time reports for both network and each individual server.  This is something most hosts simply will not publish.  Is this because they are scared or embarrassed to present the numbers.  Not at TCH.  We publish up-times for each server and our network.  No hiding behind false promises.  The TCH Up-Time pages can be found here.

3. Public Forums.  A host with nothing to hide allows users to publish unedited comments and reviews on a forum.  TCH was one of the first hosting companies to offer a Forum for clients and guests to freely post and review our services.  Our Forums can be found here.

4. Staff Directory.  A host that outsources their support to some call center in another country will never discuss their staffing or allow clients to view photos and bios of the staff.  At TCH we pride ourselves in no outsourcing.  Every staff member works directly for TCH and we outsource nothing!  Our staffing profile page can be found here.

5. Twenty four hour support.  Yes, can you really comprehend a web hosting firm that does not staff their support team on a 24/7/365 basis.  It is common place for this to happen.  If you think about it, one of the most expensive parts of running a web hosting company is payroll to the staff.  At TCH we are fully staffed all the time , no matter when.  True 24/7/365 support is available and online.  You can test this statement here.

6.  Network and Longevity.  Does your host own all of their own equipment?  Most hosts simply rent their servers from other providers.  Not at TCH.  We own everything from the Fiber to the Switch and right down to the server.  The best part is TCH is a debt free company and we have been in the business since 1999.  We are here for the long run and you can trust TCH.

These are just a few things that separate the good hosting companies from the “Summer Hosts.”

Happy Hosting and good luck in your search for a new web host.

 

 

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Crazy Eddie Sale :: Reseller Web Hosting 50% Discount

TotalChoice has been in the web hosting for over 14 years now.  During this time we have never offered many sales on our products.  Sure we would do an occasional sale but nothing like what we are going to offer for the next 30 days on our reseller plans.

Has TCH gone totally insane?  Well not really.  To be honest, we overbuilt our infrastructure and have quite a bit of reseller server space available.  Yea, we went crazy building new servers, but hey those things can happen when dealing with new technology.

Crazyeddie

These must be cheapo servers, overloaded with users and hosting unlimited domains, right?  No not so fast, these are the same servers we sold yesterday.  In fact, lets us talk about what these servers have under the hood, shall we? Each server has 16 cores of amazingly fast AMD Opteron 3.2ghz CPU power.  We use the fastest storage devices available and place all the drives into a very fast and reliable RAID 10 Raid Container.  Couple this with very fast 1800Mhz ECC RAM and these servers are poised to provide our clients with the fastest, most responsive web sites on the planet. Take no prisoners here guys, these servers are the real deal.  No desktop hardware that wants to grow up and be a server one day.

Opteron_logo

No overselling allowed!  4,000 domains on a server?  Not at TCH.  We limit our reseller servers to 15 clients each.  Period.  This allows every reseller server plenty of overhead and space to grow. I dare you to ask any host to reveal how many accounts they place on reseller servers, I know what the answer would be.  Web Hosting has become a industry of deceit and scam.  Well not here at TCH.  We oversell nothing and do not offer unlimited anything.  Unless you count the support tickets, why yes those are offered unlimited style.

Your reseller account will allow you to host as many domains as will fit within your space and bandwidth.  You will have full access to a reseller version of WHM (web hosting manager).  To even bolster on that, every domain that you add to your reseller account will be assigned its very own cPanel login. The TCH reseller accounts are a full blown gateway to becoming a Web Hosting Provider.  In fact we even give your reseller account its own space.  This is unheard in this business.

TCH is proud of our history, our service levels and our hosting products.  Why take a chance with these other companies that hide behind their Terms of Service when you can host with an Industry Leader. Yes. you can trust TCH today and in the future.

To obtain your 50% discount on the Reseller Plans use the following coupon code at check out :: crazyeddie

Please note, these coupons are for new clients only and only one coupon per new client may be used.  Discount is valid as long as you keep that package and can not be applied to downgrades or upgrades. Offer expires 04/22/2014

Here is a link to our Reseller Ordering Pages.

 

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Web Hosting Account Suspended

You are sipping your morning coffee and enjoying your wonderful Tim Horton’s Donuts, life is wonderful.  Your email client opens and you start progressing thru your emails and then you read it.

“TotalChoice Hosting Abuse Department :: Suspension Notice for mydomain.com”

Your life comes to a screeching halt.  That donut no longer tastes so good and you fall into a fast state of shock.  However, you calm down and read the email and follow the directions from the support team. Within a few moments your site is back on line and things in your stomach start to feel a little better.

The above scenario is one that all web hosting clients could face one day.  Let us take a few moments to go over some of the reasons why your account could be suspended by our admin team.

  •  Exceeding your storage and bandwidth limits.
  •  Frequently using up lots of server resources (CPU , Disk I/O and memory).
  •  Spam email messages being sent from your account.
  •  Hosting or linking to material that violates your Host’s Terms of Services.
  •  Attempting to gain unauthorized access to another customer’s account or files.
  •  Using your account to send out denial of service attacks.
  •  Hacking activities or hosting of material related to hacking.
  •  Unpaid invoices for web hosting.

suspend

One of the most important things you can do as a web hosting customer is to keep your account up to date with the most recent releases of the software you have installed.Also, be sure to maintain your account with strong cPanel and Email Passwords. The vast majority of suspended accounts happen due to compromised 3rd party scripts, plugins and or weak passwords.  A good majority of suspensions can be easily avoided if only the client would have taken the time to follow the above.

There are many reasons why a host will suspend your account.  One of the best things to do is make sure you keep a good email address on file with your host.  Almost every host will send an email to the account holder informing of the suspension.  It is always a good idea to make sure you use an off domain email address, this way your host can contact you even if your site is suspended. Many clients point their contact email to their cell phone so that they receive instant alerts from their host.  This is a great idea!

If your account is ever suspended, simply follow the instructions in the email you received from the support team and we will work with you to get your site back online as quickly as possible.  While being suspended is dreadful it is not the end of the world.

We put together this short video that explains the suspension in a video format, I hope you enjoy.

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Scam Alert :: Unlimited Hosting

In the market for a new web hosting account? If so, chances are, you will not have a hard time finding a new host for your website. In fact, you will, most likely, end up facing a plethora of choices.  The largest scam in our industry is the “unlimited hosting” plans. It is time we debunk them and expose the liars in the web hosting industry.

You do not need to be a rocket scientist to figure out that servers can not actually host anything unlimited.  That would be like saying your iPod can store an unlimited amount of Justin Bieber songs.  We all know that it simply is not possible.  These web host that claim to offer unlimited bandwidth and disk space are hiding behind their Fair Use Policy and are out right liars.  They are overselling.  This is the act of selling hosting plans to clients and banking on the fact that the clients will not use the space and bandwidth.  Furthermore, if the client starts using to much then the host can use their Fair Use Policy and kick the client to the curb.

If you do your research, you will notice that each overselling web host claims to offer unlimited hosting, but only as per the terms of its ‘Fair Use Policy’ – which, by the way, is often different from the Terms of Use.

Unlimited-hosting

Before signing up for these unlimited plans, it is critical that you look into the terms that apply to these accounts.  I took some time to go out and look at some web hosts that offer unlimited plans.  It is shocking to see the lies these hosts spew out to their customers.  These are just a few limitations that can be found in their terms of service ;

  • Using a shared account as a backup/storage device is not permitted.
  • Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup.
  • Run cron entries with intervals of less than 15 minutes
  • The use of more than 25,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension.  Every file (a webpage, image file, email, etc) on your account uses up 1 inode.
  • Use 25% or more of system resources for longer then 30 seconds is prohibited.
  • Broadcast or Streaming of Live Sporting Events is prohibited.
  • Commercial Audio Streaming prohibited.

Really? I thought this was unlimited everything.  Unlimited disk space as long as I dont store to many files, or you will suspend me and stop taking backups?  Due dilligence, walk lightly and choose a host that does not hide behind its false promises, lies and its Terms of Service or Fair Use Policy.  Determine what you will be using and find a host that will give you your desired services for a reasonable price.

We have put together a video that we hope better explains this entire Unlimited Myth and hope you enjoy watching it.

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