Monthly Recap: March 2013

Hello TCH Family!

This past month was a busy one for everyone at TCH, most notably our techs and CEO. Part of our continued goal is to provide you with the fastest, most reliable service possible, while staying current with the latest technology. Over the course of the past month, Bill, TCH’s CEO, spent countless days and nights at the Data Center replacing Distribution Switches, upgrading routers, building new servers and more.

Below is a summary of what’s been going on lately here at TCH!

We Hired a New Tech!

We are happy to announce that we have hired a new, full time support tech! After many interviews and much consideration, we welcome Deepak to the team! He comes to the team with experience and knowledge and is excited to work with you, our clients. See full thread here.

Network Upgrades / Maintenance

We first sent out an e-mail to certain clients regarding mass hardware upgrades that were coming soon. Aside from adding another layer of redundancy to our network, we also have been swapping out Distribution Switches with new Cisco Switches and installed an additional fiber drop from our upstream provider. We also migrated four shared servers to new servers with new hardware.

During upgrades we try to maintain as much communication between the TCH team and our clients. Over the past several weeks you may have seen various blog posts like The upgrades are coming, Network Maintenance!, Round One Complete and Round 2 is done! Shortly after we performed more maintenance and posted Scheduled maintenance Starting Now and Scheduled Maintenance Complete.

TCH Blog App!

In an effort to continue to push as much information and news to everyone we have developed a free Android app dedicated to our blog. Get notified and read our latest blog posts right from your Android device! You may download the app in the Google Play store or scan the QR code below from your Android device.

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Google Nexus 7 Tablet Winner!

We are very pleased to announce that the re-birth of TCH’s Family contest was a complete success! Congratulations to Irene from NJ for winning herself a brand new Google Nexus 7 tablet! Our Facebook Page received and overwhelming amount of likes and we are excited to keep giving things away on it! Irene will be posting a picture of her new tablet on the page soon, so make sure to check it daily.

Who Wants More Free Stuff?

This month we want to switch up the contest a bit. Simply ‘Follow’ our blog via the ‘Follow’ tab on the bottom right hand side of this page. All you have to do is follow our blog by entering your e-mail address and you will be entered into this month’s family contest! The winner of this months contest will receive a brand new Kindle Fire HD Tablet and a TCH T-Shirt! A winner will be picked at the end of April. You can see complete details here.

DDOS Attack

On March 7, 2013 at approximately 3:20PM our network monitoring system detected a large amount of inbound traffic to several segments of our public facing network. This prompted our alerting system and we started to investigate. The attack was large but nothing our tech team couldn’t handle! You can see all details here.

New IP Addresses!

TotalChoice Hosting has been granted by ARIN (American Registry for Internet Numbers) additional IPv4 Allocation. In other words we will be adding a pool of IP addresses which will be available to our clients! You can see our complete blog post about it here.

Remdiner: Change Your Passwords & Update Your Scripts!

We would like to remind you how important it is to change your passwords regularly and to always keep all of your scripts / software up to date on your web site. Read the entire article here.

Has It Been A Decade Already?

On behalf of the entire TotalChoice Hosting team, I would like to extend a very big congratulations to our General Manager, Dick DeVance and our Technical Support Manager, Balakrishnan, for providing 10 years of exemplary service right here at TotalChoice Hosting. Dick and Bala have become staples here at TCH and have gone above and beyond over the past decade. Thank you Dick and Bala for all of the great service. I look forward to posting a 15 and 20 year anniversary post as well 🙂

Misc.

We posted a couple of how to’s that may interest you. Check out our recent article on how to add your TCH hosted e-mail to an Android device and also our article on popular Mac OSX FTP clients.

It’s been a great month here at TCH and we are excited about things to come. Thanks again for choosing TotalChoice Hosting!

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April 2013 Family Contest

Thank you to everyone who participated in the re-birth of TCH’s Family Contests! It turned out to be very popular and we would like to congratulate Irene from New Jersey for winning a brand new Google Nexus 7 Tablet!

It’s time again to give some more free stuff away! We had so much fun giving Irene the Google Nexus 7 tablet that we want to give another person the opportunity to win a tablet! This time we are giving away a brand new Kindle Fire HD!

Kindle Fire HD

The Kindle Fire HD features a 7″ HD screen, 16 GB of storage space, ultra-fast wifi and access to Amazon’s vast library of apps, movies, books, music and more. Powered by Android, the Kindle Fire HD is a great reader and tablet all in one.

This month the contest is just as simple. To enter all you have to do is ‘Follow’ our blog. On the bottom right hand of every page on our blog you will see a tab / button that says ‘Follow’.

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Simply click it, enter your e-mail address and click ‘Sign me up!’ to subscribe to our blog and newsletter.

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Aside from entering into this contest you will also automatically be entered into future contests as long as you are following the blog. A random person will be picked during the last week of April and the Kindle Fire HD and TCH T-Shirt will be mailed to you soon after. We ask that the winner take a picture wearing the TCH shirt while holding the tablet and post it on the forum and/or our Facebook page. We will cover shipping to the continental United States only.

Best of luck to everyone!

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Reminder: Change PW’s Regularly & Always Update Software

This is a friendly reminder to change your passwords regularly and make sure all your software / scripts are up to date. Outdated versions of software, such as WordPress, Joomla, osCommerce, etc., can open vulnerabilities allowing hackers to compromise your website and / or server. Simply updating to the latest version as they become available is a good way to help keep such vulnerabilities and attacks down.

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You may update most scripts via the Administrative Control Panel / Dashboard of the script. If you are unfamiliar with how to do this please check the documentation for said script. Here are a few links to help you update some popular software. Please feel free to comment if you would like me to add more to this post. Thanks.

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Did you know that weak passwords account for nearly 60% of all account level compromises? Please make sure you’re using strong passwords for everything you do online with both upper and lower case letters, numbers and a few special characters. The simple step of using strong passwords can go a long way to providing you with the security you deserve.

You may change your cPanel and e-mail passwords via cPanel (yourdomain.com/cpanel). Here are a few links to update your TCH passwords:

Our Help Desk is open 24/7 and our technicians will be more than happy to assist you with any issues or concerns you may have. You can create a support ticket at https://support.totalchoicehosting.com. Please feel free to post a comment below as well.

Thanks.

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TCH Blog Android App

We’re excited to introduce our blog Android app! The app will bring the latest TCH news, updates, contests and more to your Android powered device. The free app is available in the Google Play store or by scanning the QR code below from your Android device.

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If you have a chance and feel like leaving a positive review in the Play Store we would really appreciate it 🙂

Thanks.

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Network Maintenance Complete!

And we’re done!

We’re happy to say that we are done with this round of network maintenance! Everything went smoothly with no issues, just as we expected. Thank you everyone for bearing with us while we performed this maintenance!

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