Planned Server Maintenance

TCH-BillSwan

Please be advised of the following upcoming planned server maintenance notification:

Date: 09.03.2024
Time: Completed
Server: Swan
Service Impacting: YES
Scope of Work: Software Stack Upgrades
Resolved: YES
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform service-impacting server maintenance to perform operating system and software stack migrations.

During this maintenance, you may experience temporary service interruptions. We will make every effort to minimize downtime and ensure a smooth transition.

We appreciate your understanding and patience as we work to enhance our services.

Emergency Power Maintenance – Southfield Datacenter

TCH-BillData Center, Status Notice

Please be advised of the following upcoming planned power maintenance notification:

Date: 08.22.2024 & 08.23.2024
Time: 22:00EST – 02:00EST
Service: Power Distribution Maintenance
Service Impacting: Yes
Scope of Work: Hardware Replacement
Resolved: YES
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform service-impacting power maintenance on PDU Units in our Southfield, MI, Data Center.

The technicians will be replacing Power Distribution Units (PDU) located in Racks G0904 and G0908.
Each server located in the above racks will be safely powered down and re-powered on after the PDU has been replaced.
We do not expect downtime to last more than 10 minutes per server, however we are reserving the entire maintenance window.

Thank you for your understanding as we maintain our infrastructure.

Emergency NOSPAM Notice

TCH-BillNetwork, Status Notice

Please be advised of the following urgent NoSpam User Interface notification:
Date: 08.16.2024
Time: 11:57PM EST
Service: NoSpam Interface Services
Service Impacting: Yes – Interface only
Scope of Work: Hotfix pushed to all cluster servers
Resolved: Yes
Notice Source: https://status.totalchoicehosting.com

We are currently experiencing an issue with the NoSpam interface. Our team is working diligently to resolve the problem. Please note that this issue does not impact the core functionality of mail processing.
We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

Update: 08.18.2024 9:41AM EST Issue has been resolved, please review TCH User Forum Thread for more details.

Outage – Fawn Server

TCH-BillData Center

Reason for Outage (RFO) – FAWN SHARED SERVER Incident Summary: On 06.03.2024, the Fawn server experienced an extended downtime during a planned migration to a new operating system. This document outlines the cause, impact, and corrective actions taken in response to this incident. Incident Details: Date of Incident: 06.03.2024 Duration of Outage: 07:00AM – 1230PM EST Affected Services: All hosted …

New Unified Status Pages!

TCH-BillGeneral, TCH Blog Forum

Dear TCH Family, We are thrilled to announce a significant upgrade to our status monitoring system! At TotalChoice Hosting, we understand how crucial it is for you to stay informed about the status of your services and the overall health of our hosting platform. We have completely revamped our status pages to provide an even better experience. New Unified Status …