TCH Billing Tips!

TotalChoice Hosting has a fully automated billing system. This system allows our clients full access to their billing information. Our clients depend on the ease and accessibility of this billing system. We get a number of questions in our Billing department about billing issues and access. Listed below are some of the more Frequently Asked Questions that I would like to answer. 

How do I update my billing information?
You can reach the billing system through:

You will need the email address on file in your account and a password. If you do not have this information, you can use the forgot password link. If your email address can not be found then please contact us via our Help desk. The most common reasons for this error are an incorrect email address or you have an older billing account in a different system.

How do I update my Credit Card?
Once you have logged in to your account, go to the top of the page to My Finances and click on Update CC. The system will ask for a password. This is the same password that you used to login to your billing account.

How do I pay my Invoice?
Once you have logged in to your account, go to the top of the page to My Finances and click on Invoices. The current invoice is at the bottom. Click on the Invoice number. At the top is a link to Pay Online. This will pop up a new window to enter your credit card information.

How do I add another hosting package to my existing billing account?
If you wish to order additional products you may use your billing username and password during the ordering process. You will want to select, add this order to my account, during the order process. This will allow you to manage your purchases under one account.

How do I change my billing method?
If you need to switch from Credit card to Paypal or vice versa, please open a Help desk ticket. We will assist with this change.

How can I have my billing in the new system?
This can be achieved through a Help desk ticket. We encourage the move to our newer system and will provide a link to setup a new billing account.

How do I upgrade/down grade my account?
All upgrades and down grades can be done through a Help desk ticket. You do not have to wait until your next billing to do so. This can be done at any time.

I paid through Paypal, why am I still receiving notices that I need to pay?
If you paid using a PayPal eCheck, our system will continue to email you daily until that check clears. Once the eCheck clears, your payment will be marked as paid. We are sorry for this confusion and we ask for you to ignore this email until the payment you made clears

I lost my login for Cpanel. How do I get this?
Please open a Help desk ticket for this issue.

As a security check we ask that you provide us with:

1 – Your full address (Inc. zip code)
2 – your phone number
3 – the last four digits of the credit card being used to pay for the hosting account

The above act as proof of ID, so that we can then reset your password. 

Did you know you can also access the Support Desk through your billing account. Once you have logged in to your account, go to the top of the page to Get Support and click on Contact Support. You can then submit a ticket directly from your account.

Not only will these tips save you time, they make it easier to understand the system. If there are questions that were not addressed here, you can always submit a ticket. We will be more than happy to address your issue.

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