Database Failure…

We are currently working on a MySQL issue that is effecting all of the TCH sql driven pages.  The RAID array that powers our SQL pages has failed and we are in the process of restoring service.

This does not effect any servers across the TCH network.  This only effects the main pages.

This issue cropped up at 2:38PM EST.

We are working as quickly as possible to restore services in full.

Update 3:56PM EST: All databases have been restored from backups. The website and back end services (billing, forums, helpdesk) are all back online.

One thought on “Database Failure…

  1. Thanks for the update. I know you will get everything taken care of as fast as possible. You guys are the best!!

    -Satisfied Customer