Family Owned Company Culture

Hey TCH-Family! Today we’re here to shed some light on our family owned company culture.

It was a cold eve on December 31st, 1999, and suddenly TCH was born….. Just kidding. While our founding was in 1999, TotalChoice actually started as ProLogic Networks in the Garage of our Founder and CEO Bill Kish. Being that we’ve been around since before the internet boom, we’ve seen it all. Over the past 20 (holy-fiber we’re old) years, we’ve seen incredible growth with an ever adapting vision. We’ve been pleased to offer our clients ever changing services from our lowest tier Shared Accounts all the way up to Dedicated Servers. With that we’ve always been happy to offer a wide array of software solutions to go along with our hardware. Throughout the years a lot has changed, but a few things haven’t such as our word-class support, reliability, and of course industry leading uptime.

Most importantly, we’re still family owned and always hiring from within the family. Some may say that family owned is a thing of the past, what we can tell you is that family owned is here to stay. Being family owned, our staff has a level of care that is largely unmatched in the hosting industry. From day one, that’s carried over to our support. Our goal is to treat each one of our customers like a member of the family (hence why we always say “Hey TCH-Family!” on the blog). We want our customers to know that we’re here to grow with you, we’re here to problem solve, and we’re here even if you just want to talk. To those thinking about joining the TCH-Family, we welcome you with open arms! To those that have been with us from the start, we thank you for your long standing trust and continued support. TotalChoice Hosting is a family owned company and here to stay!

Thanks for reading the TCH-BLOG! Check us out on social media and stop in on the TCH-Forums to talk to us! 

Instagram – @TotalChoiceHosting
Twitter – @TotalChoiceHost
Facebook – @TotalChoice

TotalChoice Hosting Facilities

Bandwidth. Hardware. Cooling. Power. Redundancy. Security. Engineers. Support.

These are some of the crucial pieces to the puzzle of reliable and fast web hosting. Today we’re here to talk about our facilities! What many don’t know (and some know all too well) is that there’s so much more to the web hosting than just servers and the internet.

Our USA Based Data Centers are located in the Natural Disaster Free zone of Troy, Michigan. Along with that we have some incredible infrastructure that keeps your data not only safe, but always online. Here’s a list of some of the coolest features of our facilities!

99.99% Network Uptime – We’re always online!

Multiple diverse entry fiber connections to major reliable carriers. – We’re fiber redundant!

On-Site Technicians 24/7 – Always ready to help!

Nine 20-ton Liebert HVAC units with a glycol heat exchange system. Temperature maintained at 72°F and 40% humidity for maximum server reliability – We’re cool!

Diesel generators with 5 day fuel supply and established refueling contracts from multiple suppliers. – Always powered!

Pre-Action Dry Pipe fire suppression system protects against fire. The design couples advanced fire detection sensors with a dry pipe sprinkler system providing security from false discharges without sacrificing safety. – No Fires, No False Alarms!

We won’t bore you with anymore nerd talk but needless to say TotalChoice Data Centers are the coolest thing since sliced bread. At the end of the day our facilities allows us to offer amazing services to our customers with world class reliability, uptime, and support.

If you’d like to know more about our facilities feel free to comment below and chat with us!

As always thanks for stopping by the TCH-BLOG and stay tuned for more every week! Say hi to us on Social Media and TCH-Forums!

Instagram – @TotalChoiceHosting
Twitter – @TotalChoiceHost
Facebook – @TotalChoice

Planned Maintenance Notice

TCH Family,

Please take note of the below maintenance notification:

Location: 319 Executive Drive (TYM1)

Start Date:  2020-02-23 17:00 Eastern Time
End Date:   2020-02-23 21:00 Eastern Time

Work Window: 4.00 Hours

Status: Scheduled

Risk: Impacting; expect downtime to occur during the planned window.    
Maintenance Type: Network Infrastructure Upgrades
Reason for Work: IPv6 Implementation / Increasing Fault Tolerance

Description of upgrades: Adding new IPv6 Allocation. Also, increasing fault tolerance at our border with upstream peering points.

Description of Preventative maintenance: We will be adding a new allocation of IPv6 Internet Address Allocations to our network. In addition we will be increasing fault tolerance across our border routers.

Thank you for your understanding during this Planned Maintenance Window.

You may direct any questions or concerns to our support team

The TotalChoice Customer Approach

Hey TCH-Family!

Thanks for reading and keeping up to date with the TCH-BLOG! If there’s anything you’d like to see us talk about on here, feel free to drop a comment below with a suggestion. 

Today we’re talking about our long standing approach to customer service. Since 1999 our goal has been to be a leader in customer experience. While many can match on price or features, what many industries seem to have forgotten is the customer approach. At TotalChoice we recognize the importance of not only treating our customers exceptionally well, but also building long term relationships. Some of our smallest customers have become our largest overtime, because at TotalChoice Hosting we foster small business and always make an attempt to grow with our customers. If you boil it down, our approach is simple. We offer an incredible product and back that product with accessible one-on-one support that actually works. If you have a technical issue, you submit a ticket, you receive a quick and friendly response from our support staff. We work with you side by side to resolve your technical issue as quickly as possible. Our goal after any customer interaction, whether it be through the first opportunity all the way up to an expansion project, is for our customers to know that we’re here for them not just as a support team, but also as people. We’re here to help you grow your business with top tier web hosting and next level support to back it up. We’ve seen a lot of changes throughout the years at TotalChoice Hosting, the one thing that hasn’t changed is how we treat our customers. 

Being a family owned company, we’ve built our values with the understanding that customers aren’t just numbers. Without our customers we wouldn’t be where we are today. Because of that, we dedicate much more than your average web host to our customer support. Thank you to our customers who we’ve built continued decade long relationships with us and welcome to any new customers that are just joining the TCH-Family. 

To sum it up, if you think TotalChoice can help, chat us, submit a ticket, give us a call, direct message us, talk to us on forums. However you’d like to get in touch with us, we’re always on standby waiting for the next opportunity to help our customers.

Be sure to check back often for more on the TCH-BLOG! Comment to get to know us better!

Say Hi to us on Social Media or the TCH-Forums

Instagram – @TotalChoiceHosting

Twitter – @TotalChoiceHost

Facebook – @TotalChoice