About TCH-Bill

CEO / Head Guru of TotalChoice Hosting, Inc.

TotalChoice is growing…

I am pleased to announce the addition of several new staff members to the TCH Family.

Kris Sand is joining our team in the Technical Support Services Department. Kris brings over 9 years of experience to TCH.  Kris has a B.A. in Electronics and Communication Engineering with a large amount of experience in electrical engineering.

Ethan James is joining our team in the Technical Support Services Department.  Ethan brings over 12 years of experience to TCH.  Ethan is a Red Hat Certified Engineer and has a B.A. in Information Technology.

Vikas Sonawane is joining our team in the Technical Documentation Department.  Vikas brings a very large pool of talent along with his many certifications that are too long to list.  Vikas has a B.A. in Information Technology.

I wish the new team members the best of luck in their new endeavors here at TotalChoice Hosting.  It is very exciting to watch our family grow.

Happy Hosting

 

Planned Maintenance Notice

TCH Family,

Please take note of the below maintenance notification:

Location: 319 Executive Drive (TYM1)

Start Date:  2020-02-23 17:00 Eastern Time
End Date:   2020-02-23 21:00 Eastern Time

Work Window: 4.00 Hours

Status: Scheduled

Risk: Impacting; expect downtime to occur during the planned window.    
Maintenance Type: Network Infrastructure Upgrades
Reason for Work: IPv6 Implementation / Increasing Fault Tolerance

Description of upgrades: Adding new IPv6 Allocation. Also, increasing fault tolerance at our border with upstream peering points.

Description of Preventative maintenance: We will be adding a new allocation of IPv6 Internet Address Allocations to our network. In addition we will be increasing fault tolerance across our border routers.

Thank you for your understanding during this Planned Maintenance Window.

You may direct any questions or concerns to our support team

cPanel Pricing Updates

Just a quick follow up on this. We were able to negotiate with cPanel and have received a 3 month extension on our current pricing. This will allow our customers to make any changes to their web hosting footprint before the price hikes.

If your account is subject to the cPanel increases then you will be notified by email 30 days prior to the billing adjustment.

I will post more as we approach the change.

Happy Hosting!

cPanel Price Increases are coming soon.

Greetings TCH family:

As some of you have heard, cPanel announced a dramatic pricing structure change that has caused waves around the hosting industry. While they gloated about never having increased their pricing, cPanel has implemented both a significant price increase as well as an additional price/tax on user accounts.

Their announcement and follow-up update can be found here.

Their forum post can be found here as well.

To be clear, TotalChoice has never made a profit on the sale of a license. It is a little known secret that some providers, such as ourselves, subsidize the cost of the license with the price of the server; effectively selling cPanel licenses at a loss. Unfortunately, this means we cannot absorb the cost of this price change and must pass it on to the end user. That said, we’re still absorbing a small portion of the increase while still keeping the previous subsidy in place.

We will be announcing new cPanel product pricing towards the middle of next week, please stay tuned. For some end users the price increase will be relativity small, however for users with oversold dedicated servers, VPS servers and or reseller accounts the increase may be dramatic. Please know that this is happening across the hosting industry, and is not specific to TotalChoice.

Price increases will be levied on invoices with due dates on or after October 1st.

As you can imagine, there has been a huge backlash in the forums and social media against this drastic change. For example, their Facebook rating went from 4.6 to 2.1 within a week!  I personally find it appalling what they are doing!

Some users may consider migrating to alternative control panels. cPanel is not the only player in the Web Hosting control panel market. We do not plan on moving away from cPanel for any of our shared platforms, however if you are using a dedicated server or VPS, there may be less expensive control panels on the market.  So if your control panel invoice is something you can not absorb, we would be more than happy to help you transition to a new panel. 

Thank you for your continued business!

Spam and Virus Protection now available for Shared Hosting Clients!

Dear TCH Family,

If you have a shared hosting account with us please be aware of the following announcement.  This offer only applies to TCH clients and is not available as a stand alone product.

TotalChoice now offers enterprise class Spam & Virus Protection for your email accounts. Our Spam & Virus Protection is built on TotalChoice’s Infrastructure and has the reliability and up time that you’ve come to know from TotalChoice.

For the low price of $1.95 per month you can protect a single domain and all its email accounts from spyware, junk mail, spam mail, phishing attacks, viruses and much more. This service covers one domain and unlimited email accounts and of course unlimited email.

If you would like to add this feature to your hosting account simply login to our client central area located at https://billing.totalchoicehosting.com/ and look for the add new services button on the left page and from there click add on services.

Who would have believed it could be this inexpensive and easy to clean your inbox and keep those nasty viruses out of way.

Thank you for your business and happy hosting.