Many of you recently awoke to the sudden issue of not being able to send mail. The issue you were experiencing with your email was due to the “POP before SMTP” feature being automatically disabled by a cPanel update. This feature allows you to continue to send mail for a time period after successfully receiving/checking your email.
POP before SMTP is antiquated alternative method of authentication that was never officially supported nor very secure. If you are still using this method, we recommend you enable SMTP Authentication in your mail client.
We have now reverted this change and enabled the POP before SMTP feature to allow users time to make changes to thier mail client. We do not currently have a time frame for how long we will continue to keep this feature active, but we will announce before it is removed.
The payment portal Authorize.net, which is used by TotalChoice Hosting and many of our clients, has been offline for hours, meaning that its merchants have been unable to process credit card payments through their web sites. Your account will not be affected due to this incident and we will be extending our payment grace period to insure your sites stay online.
Update: Authorize.net is now back online. You will be able to make payments. We will update you if this or any other changes arise.
At 3:34 PM EST, we begin to see intermittent packet loss to some of our network due to an inbound Denial of Service attack. We then experienced a core router crash while working to mitigate the attack. This resulted in a wide spread network outage until 3:46 PM EST, when we were able to switch over to our redundant core router. We continued to experience intermittent outages until 4:03 PM EST, at which time all services were returned to normal.
We are sorry for any inconvenience this causes you.
April 24, 2009 4:05 PM
TotalChoice Hosting Total Choice is currently experiencing a wide spread network outage. We have networking engineering personnel on site in investigating this issue.
At this time we do not have a estimated time for when normal network conditions will return.
We will keep this site updated as this unplanned outage moves along.
We are very sorry for this issue and are working to correct the networking issues as quickly as possible.
Thank you for your understanding during this outage.
April 24, 2009 4:24 PM
All services have now been returned to normal. We had a core router crash due to a failed supervisor card, however it did not switch over smoothly. The router was brought back online, switched to the backup supervisor card, and then a replacement card was installed.
We apologize for the inconvenience and thank you for your patience.
We have recently learned of an issue with changing the password to access your billing account. So far we have been able to determine that while the system can generate passwords beginning with a capital letter or number-it will not allow that when manually setting a password, including on the admin side. We appreciate your patience while we work on this issue and hope to have it corrected soon.
If you have been unable to change your password, please try the change again using 6-8 characters with the first character being a lower case letter.
TotalChoice Hosting, L.L.C.