Goodbye Dew…Hello Coffee

I just can’t resist that sweet green caffeinated nectar of a Mountain Dew, however, I have recently and unwillingly had to give it up. It seems my doctor believes that the amount of sugar in Mountain  Dew and my excessive intake is just not good for my diabetes.

I personally think it is a conspiracy between my wife and my doctor to torture me, although they claimed to only be concerned with my health. Despite my paranoia,  I decided they had a legitimate point and sadly drank my last Dew a few weeks ago.

Well it only took a couple a of days before the crankiness set in and the throbbing pain of what my doctor so lovingly called “caffeine withdrawal headaches”. Caffeine headaches? Really? The paranoid side of me started to wonder what they really put in Mountain Dew? I shook off that crazy thought and eventually came to my senses, put away my tinfoil hat, and begin to look for an alternative fix.

As I frantically rummaged through the kitchen, I came across an old dusty coffee pot hidden in the back of the pantry.  Eureka, a source of caffeine with no sugar, I can’t possible go wrong here!  I never have been a big coffee drinker but that was about to change!  Since we only break out the coffee pot for company, it took a bit more rummaging before I was able to find what I needed.  One stale can of coffee-it will have to do for now, paper filters, and one coffee cup from the “good dishes” I am not allowed to use. I never understood why we needed a set of “good dishes” just for company, but I digress.

Intent on curing my headache with as much caffeine as possible, I quickly begin the task of setting up the coffee pot. Within a few minutes the kitchen was filled with the smell of fresh brewed coffee. Stale coffee or not, the aroma was overwhelmingly intoxicating, which only intensified my craving. While it only took a few minutes to brew-it felt like an eternity- with every drip of the coffee pot slowly torturing me. I wonder what Attorney General Eric Holder would have to say about that?

The coffee pot then began to gurgle as if it was dying, signaling me that I could finally have a hot cup of caffeine coffee. It wasn’t the greatest cup of coffee, it was very bitter tasting but it was serving its purpose and it didn’t take long for the effects of the caffeine to kick in. As started on my second cup,  I could feel my heart rate increase and the throbbing in my head begin to fade away. I had soon emptied the entire pot(8 cups)and happily found the way to my office.

I am sure all that coffee was not good for me, but I was feeling so much better that it didn’t really matter. It also made for a very productive day-I think-as I bounced off the office walls from my caffeine high. I was now talking nonstop as I was fielding the phone calls that seemed to come in one after another. I do apologize to the brave souls that called me that day, you must have thought I was crazy and I  hope you can forgive me for rambling on. I can’t say that I didn’t enjoy this day and the energetic feeling the coffee provided, but I knew it was going to wear off soon-resulting in that typical caffeine crash.

This all occurred about 6 weeks ago and I am still starting my day with a pot of coffee and  just a bit more self control.  It doesn’t seem very wise to replace one vice with another, so I have been considering cutting back on the coffee too.  Although, I doubt that will happen any time soon.  Some would say I just have an addictive nature but I prefer to think that if you enjoy something-then enjoy it as often as you can.

I need a refill…

Manager Notification

In an effort to improve our support services, we have brought back the Manager Notification feature to our help desk. This means if you have a problem that has not been resolved to your satisfaction, then you can escalate it to a manager.

This feature is available for every ticket submitted to our help desk and becomes active once a member of our support team responds to a ticket. Once activated, you will then be presented with a link at the bottom of that ticket stating, “Not satisfied with the support you are receiving? Click here to notify a Manager of your issue.”

This link can be accessed whether you a viewing a ticket from within the help desk or the support section of your billing account. Furthermore, each e-mail reply sent from the help desk will also contain a link to access the Manager Notification feature.

Clicking the link will take you to a short form that when submitted will trigger the following actions:

  • your comment/request is noted in the ticket
  • the ticket is marked urgent and forwarded to management
  • a page is sent out to all managers on duty
  • a manager will review your ticket and respond with a resolution

We hope you never need this service, but if you do we are here and will do everything within our power to correct any issues you are facing.

TotalChoice Hosting Gives More Away For Free …..

We all know what happened last time Head Guru had one of his bright ideas and listened to clients, we ended up with backups taken every 12 hours. As usual he’s been listening to all the family out there and decided to give things away again for free.

I am very pleased to announce that he’s excelled himself this time, and decided to double or even triple disk space and bandwidth on plans. Effective February 12th, 2008 all new accounts will include increased disk space and additional bandwidth. These increases vary by plan but some are 200% more resources than current values. Some examples of the new plans are:

  • Our new Starter Plan will feature 40GB of Bandwidth and 1400MB of space!
  • Our new Simple Reseller Plan will feature 75GB of Bandwidth and 3000MB of space!

We will be phasing these increases into effect over the next couple of weeks to our entire current client base. Please be patient with us, we will be working through the servers as fast as possible.

For our dedicated clients, we will be increasing your bandwidth resources to 2000GB

Happy Hosting!

Google Apps: Changing Mail Exchange(MX) records

Over the past few months we have received an ever increasing number of support requests for changes to MX records. The majority of these requests are from customers that are wanting to get their mail via Google Apps. You can always open a ticket requesting these changes, however, here are the instructions for those of you who like to get your hands dirty. (don’t worry, if you break it we can fix it)

 To modify your MX records with TotalChoice:

  1. Log in to your cPanel account.
  2. Under Mail options Select the MX Entry icon. A list of your current MX records will appear.
      If using the X2 theme click Mail then Click Modify Mail Exchanger (MX Entry).
  3. Click Change an MX Entry.
  4. In the Change MX for… field, enter ASPMX.L.GOOGLE.COM
     If you wish to add additional MX entries for your domain you will need to set them with a lower priority than the primary MX entry. For example, to add the entry ALT1.ASPMX.L.GOOGLE.COM just set the priority field to 1.  Please be aware that 0 is the highest priority and 10 is the lowest.
  5. Click Change

It’s that simple and you should start receiving your mail via Google Apps in a few minutes.

Please note that the above instructions are specific to Google Apps but the basic steps are the same for any MX record modifications. You will  still need to open a support request if you wish to use any of the Google Apps features that require CNAME changes.