Emergency Power Maintenance – Southfield Datacenter

TCH-BillData Center, Status Notice

Please be advised of the following upcoming planned power maintenance notification:

Date: 08.22.2024 & 08.23.2024
Time: 22:00EST – 02:00EST
Service: Power Distribution Maintenance
Service Impacting: Yes
Scope of Work: Hardware Replacement
Resolved: YES
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform service-impacting power maintenance on PDU Units in our Southfield, MI, Data Center.

The technicians will be replacing Power Distribution Units (PDU) located in Racks G0904 and G0908.
Each server located in the above racks will be safely powered down and re-powered on after the PDU has been replaced.
We do not expect downtime to last more than 10 minutes per server, however we are reserving the entire maintenance window.

Thank you for your understanding as we maintain our infrastructure.

Emergency NOSPAM Notice

TCH-BillNetwork, Status Notice

Please be advised of the following urgent NoSpam User Interface notification:
Date: 08.16.2024
Time: 11:57PM EST
Service: NoSpam Interface Services
Service Impacting: Yes – Interface only
Scope of Work: Hotfix pushed to all cluster servers
Resolved: Yes
Notice Source: https://status.totalchoicehosting.com

We are currently experiencing an issue with the NoSpam interface. Our team is working diligently to resolve the problem. Please note that this issue does not impact the core functionality of mail processing.
We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

Update: 08.18.2024 9:41AM EST Issue has been resolved, please review TCH User Forum Thread for more details.

Planned Power Maintenance – Southfield Datacenter

TCH NoticeData Center, Status Notice

Please be advised of the following upcoming planned power maintenance notification:

Date: 06.12.2024 & 06.13.2024
Time: Rescheduled
Service: UPS Maintenance
Service Impacting: None Expected
Scope of Work: Maintenance
Resolved: Yes
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform non service-impacting power maintenance on UPS Units in our Southfield, MI, Data Center.

The UPS units will remain active during this maintenance and will function as expected in the event of utility power loss.

Thank you for your understanding as we maintain our infrastructure.

Emergency Network Notice – Dallas Datacenter

TCH NoticeNetwork, Status Notice

Please be advised of the following urgent network maintenance notification:

Date: 05.26.2024
Time: 09:21 EST
Service: NETWORK – DALLAS DATACENTER
Service Impacting: Yes
Scope of Work: Emergency Restoration of Services
Resolved: YES
Notice Source: https://status.totalchoicehosting.com

The TotalChoice Hosting Technical team is aware of a service outage affecting all services in our Dallas Data Center. Our team is currently working quickly to identify and resolve the issue.

This issue also impacts some of our Status Monitoring Services.

We appreciate your patience as we address and resolve this issue. Thank you for your understanding.

UPDATE : 10:39 EST
The outage issue has been isolated, and corrective actions have been implemented for client services. Services have been restored to all clients hosted within the Dallas facility. The tech team is still working on corrective actions for TCH internal systems.

Planned Network Maintenance – Southfield Datacenter

TCH NoticeNetwork, Status Notice

Please be advised of the following upcoming planned network maintenance notification:

Date: 06.08.2024
Time: 00:00 – 06:00 EST
Service: Core Router Maintenance
Service Impacting: None Expected
Scope of Work: Hardware Upgrade
Resolved: YES
Notice Source: https://status.totalchoicehosting.com

TotalChoice Technicians will perform non-service impacting network maintenance to upgrade line cards on a core router in the Southfield, MI, data center.

While we expect no service impact during the maintenance event, we reserve the entire maintenance window.

Thank you for choosing TotalChoice Hosting.