Monthly Recap: March 2013

Hello TCH Family!

This past month was a busy one for everyone at TCH, most notably our techs and CEO. Part of our continued goal is to provide you with the fastest, most reliable service possible, while staying current with the latest technology. Over the course of the past month, Bill, TCH’s CEO, spent countless days and nights at the Data Center replacing Distribution Switches, upgrading routers, building new servers and more.

Below is a summary of what’s been going on lately here at TCH!

We Hired a New Tech!

We are happy to announce that we have hired a new, full time support tech! After many interviews and much consideration, we welcome Deepak to the team! He comes to the team with experience and knowledge and is excited to work with you, our clients. See full thread here.

Network Upgrades / Maintenance

We first sent out an e-mail to certain clients regarding mass hardware upgrades that were coming soon. Aside from adding another layer of redundancy to our network, we also have been swapping out Distribution Switches with new Cisco Switches and installed an additional fiber drop from our upstream provider. We also migrated four shared servers to new servers with new hardware.

During upgrades we try to maintain as much communication between the TCH team and our clients. Over the past several weeks you may have seen various blog posts like The upgrades are coming, Network Maintenance!, Round One Complete and Round 2 is done! Shortly after we performed more maintenance and posted Scheduled maintenance Starting Now and Scheduled Maintenance Complete.

TCH Blog App!

In an effort to continue to push as much information and news to everyone we have developed a free Android app dedicated to our blog. Get notified and read our latest blog posts right from your Android device! You may download the app in the Google Play store or scan the QR code below from your Android device.

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Google Nexus 7 Tablet Winner!

We are very pleased to announce that the re-birth of TCH’s Family contest was a complete success! Congratulations to Irene from NJ for winning herself a brand new Google Nexus 7 tablet! Our Facebook Page received and overwhelming amount of likes and we are excited to keep giving things away on it! Irene will be posting a picture of her new tablet on the page soon, so make sure to check it daily.

Who Wants More Free Stuff?

This month we want to switch up the contest a bit. Simply ‘Follow’ our blog via the ‘Follow’ tab on the bottom right hand side of this page. All you have to do is follow our blog by entering your e-mail address and you will be entered into this month’s family contest! The winner of this months contest will receive a brand new Kindle Fire HD Tablet and a TCH T-Shirt! A winner will be picked at the end of April. You can see complete details here.

DDOS Attack

On March 7, 2013 at approximately 3:20PM our network monitoring system detected a large amount of inbound traffic to several segments of our public facing network. This prompted our alerting system and we started to investigate. The attack was large but nothing our tech team couldn’t handle! You can see all details here.

New IP Addresses!

TotalChoice Hosting has been granted by ARIN (American Registry for Internet Numbers) additional IPv4 Allocation. In other words we will be adding a pool of IP addresses which will be available to our clients! You can see our complete blog post about it here.

Remdiner: Change Your Passwords & Update Your Scripts!

We would like to remind you how important it is to change your passwords regularly and to always keep all of your scripts / software up to date on your web site. Read the entire article here.

Has It Been A Decade Already?

On behalf of the entire TotalChoice Hosting team, I would like to extend a very big congratulations to our General Manager, Dick DeVance and our Technical Support Manager, Balakrishnan, for providing 10 years of exemplary service right here at TotalChoice Hosting. Dick and Bala have become staples here at TCH and have gone above and beyond over the past decade. Thank you Dick and Bala for all of the great service. I look forward to posting a 15 and 20 year anniversary post as well 🙂

Misc.

We posted a couple of how to’s that may interest you. Check out our recent article on how to add your TCH hosted e-mail to an Android device and also our article on popular Mac OSX FTP clients.

It’s been a great month here at TCH and we are excited about things to come. Thanks again for choosing TotalChoice Hosting!

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What’s New; February 2013

Hello TCH Family,

There are a lot of new and exciting things happening here at TotalChoice Hosting. We are constantly looking to improve our products and services and your satisfaction is our main concern. Here’s what’s new and exciting at TCH!

  • We have recently invested a great deal of resources into upgrading the hardware at our data center. Our recent upgrades include state of the art equipment that will improve stability and speeds.
  • We are excited to introduce you to the latest member of the TotalChoice Hosting staff, Mike Ford. Mike has joined the team as our Customer Service Manager and is here to ensure you with the highest quality customer service. If there are ever any issues or concerns with the service you are receiving, please feel free to contact him at:

Phone: 1-800-930-0485 ext: 212
Email: mike[at]totalchoicehosting.com
AIM: TCH Mike CSM
Yahoo: TCH Mike CSM
Gtalk: TCHMikeCSM

  • Remember a few years ago when we were giving away free stuff? It’s time to start doing that again. We are re-introducing TCH’s Family Contests where we will be holding entertaining contests which will result in free prizes. You can see more info here.
  • In our continued effort to improve our service and communication with you, our clients, we are introducing our monthly newsletter. Every month we will be sending a newsletter filled with TCH related news, information regarding the current months family contest and more.
  • We must be in a giving mood because we are also very excited to kick off our monthly Social Coupons! Each month we will be announcing coupons to help clients and non-clients save money on our many services. All you have to do is stay current with TotalChoice Hosting on Facebook and Twitter. Use the bottoms below to follow us on Facebook and Twitter and be sure to check them regularly.


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